Resolving Incorrect Dual Monitor Display in Citrix Sessions

Problem: A user was experiencing an issue where only a small portion of the screen was visible on one of their dual monitors when launching a Citrix session, while the other monitor displayed correctly.

Solution:The representative suggested signing out of the active Citrix session and then signing back in. Signing out forces the session to end, and launching a new session upon signing back in causes the system to re-detect the display settings and resolution. This resets the display configuration and avoids the monitors being incorrectly "flipped" or showing the wrong output. Signing out and back in resolves the dual monitor display issue.